Frequently Asked Questions
What is RawatCreations?
RawatCreations is a start-up company showcasing the singularly elegant and inspiring creativity of Prem Rawat. Though he is generally recognized for his lifelong work presenting the possibility of peace, Prem Rawat also has an artistic side that is shared through RawatCreations.
Currently, his unique and dynamic photography, as well as original musical compositions, are available to purchase exclusively on RawatCreations.com, with many other products in development.
RawatCreations strives to be both an ecologically and socially responsible company.
Does every photograph have an original signature by the artist?
Yes, each photograph is individually signed by Prem Rawat.
What is the meaning of the red seal on each print?
Each piece is personally signed by Prem Rawat and bears his personal seal (or Chop).
How can I find out about new RawatCreations products?
Please go to www.rawatcreations.com, click on “Future Products” and join our mailing list.
Do the words, ‘RawatCreations’ appear on the purchased photographs?
No, the RawatCreations watermark appears only on the website.
Framing
How is the photograph framed?
Our 16-step inspection process ensures the highest quality final product. The photograph has museum mounting with UV Plexiglas on acid-free board, with a 4-inch 8-ply acid-free matting white foam core backing.
What are the frames made of?
The black frame is Kiln dried Italian pine.
The silver frame is Ramen wood from Indonesia.
From certain angles, I can see a slight waviness or rippling in my photograph. What is this, and why is it happening?
It is not uncommon in museum-mounted photographs for a slight waviness known as ‘cockling” to appear. Cockling can occur when a museum-mounted photograph is exposed to humidity. RawatCreations uses museum mountings to fully protect and preserve your photograph. Although ripples may appear in certain lights, the integrity of the photograph is preserved.
Is the framed photograph environmentally friendly?
Yes, our framers are the first custom-framing manufacturer to offer environmentally friendly FSC and PEFC certified products.
How do I care for my custom frame and UV acrylic?
To spot-clean fingerprints off the UV acrylic Plexiglas, use a dry microfiber cloth and wipe in a soft, circular motion.
To properly clean the Plexiglas, mix water and isopropyl alcohol 1:1, and spray onto a clean microfiber cloth. Use the damp cloth to clean the Plexiglas, and dry off with a second microfiber cloth. As an alternative, apply non-ammonia glass cleaner to a microfiber cloth to clean.
Under no circumstances, use water or chemical cleaning agents directly on the Plexiglas. Liquids can seep under the Plexiglas and stain the mat. Do not use acrylic cleaners or polishing agents that may remove the protective finish. Please do not use any chemicals to clean the frames since chemicals can ruin the finish.
Shipping
When will my photograph ship?
Each photograph must be signed, stamped and framed before being shipped. The current estimate for this process is 2 - 5 weeks.
How is the photograph shipped within the USA?
Your photograph will be shipped via FedEx from Hawthorne, California.
A signature by an adult will be required upon delivery of the shipment. This is an important consideration when choosing your shipping address.
How is the photograph shipped internationally?
Our shipping platform for shipping outside the US has changed. Please contact us at [email protected] to place your order.
How is Customs clearance handled within my country?
For orders shipped outside the US, all duties, taxes and brokerage fees are paid by the customer when the artwork is received.
Which countries do you ship to?
RawatCreations offers our products to 65 countries. For all shipments received outside the United States, please contact us at [email protected] to place your order.
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Estonia
Finland
France
Germany
Great Britain
Greece
Guatemala
Honduras
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Kuwait
Latvia
Lithuania
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Panama
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
United States
Ukraine
United Arab Emirates
Customer Service
What should I do if my photograph was damaged in transit?
RawatCreations is dedicated to excellent customer service. If there are any issues with your photograph, please contact us at [email protected]. A request for a return and replacement for damaged goods must be made within 14 days from delivery of merchandise.
What is your return policy?
With the exception of damaged goods, all sales are final.
A request for a return and replacement for damaged goods must be made within 14 days from delivery of merchandise.